Open run again, type “ %temp%” and press enter to get the temporary files.Again, go to run window, type – “ c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise.
Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".Once in device manager, click on the view tab in the top & choose “Show hidden devices”.Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.First, unplug the USB cable from the printer if present.
If the issue persists, then try the steps below to install the printer: I have mentioned to change it to Windows 8 or 8.1. It looks like you changed the compatibility to Windows 7 (64 bit). I originally installed the software that functioned with my old 7210 under Windows 7 and it kept working after I updated to Windows 10.Ĭan somebody help me to get this software installed so I can use the scanner? I tried also to run HP Print and Scan Doctor for Windows ( HPPSdr.exe) but it also terminates: Software\Hewlett-Packard\DigitalImaging\TrayApp\PlugInsĭid not find a viable entry in the PlugIns registry section
Interface Key missing, attempting to re-registerĪttempting to open the following registry path: I also tried installing after a clean boot with all non-Microsoft services disabled, but to no afail.Įvery install attempt this is written in the hpqrrx08.log:Ĭhecking for the presence of the following registry key: I also tried to run the setup from another location than the default location the temporary files are extracted to. I then used Revu uninstaller to force the uninstallation, remove registry entries and related files from my hard disk.Īfterwards I tried again to install the above printer software but it still terminates with the same logging error: I tried removing all HP software using Add & Remove programs in Windows 10, but none of the uninstallers worked. I downloaded ' HP Photosmart and Officejet Full Feature Software and Drivers' from the HP website ( AIO_CDB_Net_Full_Win_WW_140_408-5.exe). The HP Solution Center, which I always used for scanning, however terminated with the notice telling me the printer was not installed correctly. A test page was printed without problems. It was not auto-detected but it was found after entering the IP address. I hooked up my new printer to the network and added it in Windows. Because the model numbers are so close I expected it no software and drivers issues. My old OfficeJet 7210 recently broke down and I replaced it with a second hand 7310.